Refund policy

Registered users may place orders for convenience goods via the App. We have a minimum order subtotal of R 250, 00 (excluding the delivery fee). The orders placed by registered user can be accepted or declined by Deeliver. The acceptance of an order by Deeliver depends on a variety of factors, including but not limited to, the availability of the convenience goods, capacity for delivery, correctness of the information relating to the convenience goods (such as the price) and receipt of payment by Deeliver. Kindly note that you are required to pay for your order in full prior to dispatch of the convenience goods.

Deeliver shall indicate acceptance of your order by way of either SMS or email, and only at that juncture shall an agreement of sale come into effect between Deeliver and yourself. This excludes any earlier communication from Deeliver stating that your order or payment has been confirmed.Deeliver shall indicate the rejection of your order by cancelling it, notifying you thereof and, as soon as reasonably possible thereafter, refund you for any amount already paid.

Deeliver shall have the sole and unfettered discretion to, at any time prior to the convenience goods being delivered to your nominated address, reject an order or cancel a sale.

Should you wish to cancel your order, you are obliged to contact Deeliver via telephone immediately, prior to dispatch. Thereafter, we shall use our reasonable endeavours to give effect to your retraction. You will not be able to retract your order via the App/website, or after Deeliver having dispatched the confirmation notice contemplated in clause 4.3 above.
Returns and refunds: In the event that Deeliver has delivered an item/s incorrectly compared to that of your order placed, Deeliver will facilitate the swap for the correct item/s at no cost. If there is no suitable replacement for the item/s, Deeliver will collect the incorrect item/s and issue out a refund or credit or coupon for the item/s.
In the event that you wish to return an item/s, which has no product fault, and is unused and unopened, in the same condition that you received it in, you may request to do so with Deeliver. In this case, there is no fault from Deeliver, and the customer will be responsible for the initial delivery cost and the delivery costs involved in collecting and returning the item/s to Deeliver's warehouse.

Placing convenience goods in your shopping basket or cart in the App without completing the purchase cycle contemplated herein does not constitute a valid order, and as such, the convenience items in question may be removed from the shopping basket or cart if no longer available. In addition, the price of the convenience goods might change without notice to you. Deeliver cannot be held liable/responsible in the event that the convenience goods are not available or are not available at a particular price when completing or attempting to complete an order. If you receive an incorrect order or are missing items from your order, and we are unable to exchange the product or order, you will receive a refund for that/those products or orders.

Deeliver will not be liable for an inaccuracy in the information supplied to users on the App, however, will take reasonable steps to ensure that when convenience goods are no longer available, offers thereof are discontinued on the App. We cannot guarantee the availability of Convenience goods. When Convenience goods is no longer available after you have placed an order, Deeliver will notify you thereof and reject your order or cancel the Sale, in which event you will be entitled to a refund of the amount paid by you for such order.

You also acknowledge that the pricing of the convenience goods may change at any time without notice to you, but no price change will affect any convenience goods ordered and you have received the acceptance notice contemplated in clause 4.3 above. In the event of an obvious pricing error, we may reject your order or cancel the sale at any time and you will be entitled to a refund of the amount paid by you for such order.

Payment for your order can be made by credit card and may only be made when an order is placed via the App (not via the Telephone Service). Where payment is made by credit card, we may require additional information to authorise and/or verify the validity of payment. You will be redirected to the secure site of our payment gateway, which is not owned by Deeliver or under our control, and for which you acknowledge Deeliver is not responsible in law. Such payment gateway is however committed to upholding strict security standards, and at no stage will Deeliver store your credit card details. We are entitled to withhold processing the order until the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation, your order will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the order charges. You also warrant that your credit card has sufficient available funds to cover all the order charges. You may be required to participate in 3D secure process, which is an additional safety mechanism for yourself and Deeliver.

Payment options accepted: Payment may be made via Visa, MasterCard, or American Express Cards. We also accept Instant EFT, as well as SnapScan.

Deeliver shall have the sole and unfettered discretion to, from time to time, issue coupons for use towards the purchase of convenience goods in the App. Deeliver shall have the right to, at any time, cancel and reject a coupon for any reason it may deem fit.